Return & Exchange Policy
At The Boxes Co., customer satisfaction is important to us. Our return and exchange policy is designed to ensure transparency while allowing customers sufficient time to review their order and report any concerns.
Standard Return Period
Customers may submit a return or issue request within 7 days of receiving their shipment. Returned items must be unused, unopened, and in their original condition. Any returns that do not comply with this policy may be declined and returned to the original delivery address.
As The Boxes Co. specializes in custom-made packaging, we encourage customers to carefully inspect their order upon delivery. If the products received are damaged, incorrect, or do not match the approved specifications, customers must notify us within 3 working days of receipt by emailing info@theboxesco.com.
DOA (Dead on Arrival) Policy
Any claims regarding damaged, missing, or incorrect items must be reported within three (3) working days after delivery. Customers are responsible for inspecting their shipment immediately upon arrival and reporting any issues within the stated timeframe.
Please note that minor surface scratches, slight discoloration, or normal material variations are considered standard wear and tear and are not covered under this policy.
Return Shipping & Reprints
Refunds are not guaranteed. If a product defect or error is confirmed to be the responsibility of The Boxes Co., we will offer a free reprint of the affected order. The determination of defects rests solely with our quality control and management team.
In such cases, customers must return the complete order within 7 working days at their own shipping expense, along with supporting documentation, including clear digital images of the reported issue. This helps ensure accurate reprinting.
If the error is determined to be on the customer’s end and a refund is still requested, the returned order will be processed accordingly. Any approved refund will be issued after deducting setup, production, and shipping costs.
Refund Processing
Once a return is received and inspected, customers will be notified via email regarding approval or rejection of the refund request. If approved, the refund will be processed and credited back to the original payment method within a standard processing timeframe, depending on the payment provider.
Late or Missing Refunds
If you have not received your refund, please first check your bank or card account. Then contact your credit card provider or bank, as processing times may vary. If the issue persists after completing these steps, please contact us at info@theboxesco.com.
Return Shipping Responsibility
Customers are responsible for return shipping costs. Shipping charges are non-refundable. If a refund is approved, the cost of return shipping may be deducted from the total refund amount. Delivery times for exchanged or reprinted items may vary based on location.
Need Assistance?
For any questions regarding returns, refunds, or exchanges, please contact The Boxes Co. at info@theboxesco.com. Our team will be happy to assist you.